{"id":261,"date":"2026-01-14T16:29:22","date_gmt":"2026-01-14T16:29:22","guid":{"rendered":"http:\/\/www.patientbilling.co.uk\/?page_id=261"},"modified":"2026-05-24T21:55:39","modified_gmt":"2026-05-24T21:55:39","slug":"about-us","status":"publish","type":"page","link":"https:\/\/www.patientbilling.co.uk\/?page_id=261","title":{"rendered":"About Us"},"content":{"rendered":"\t\t
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About us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Our mission is to employ innovative technology<\/span> to deliver exceptional\u00a0 medical billing and revenue cycle management<\/span> for healthcare professionals in the private sector. Our goal is to improve clients\u2019 cash flow, make their lives easier by reducing the time they need to spend on administration whilst keeping the patient at the forefront.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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By providing world class customer service we allow our clients to focus on their patients\u2019 care. We take away the time and worry of collecting payments by employing smarter, smoother revenue cycle management.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our intelligent technology protects and accelerates revenue growth while reducing leakage. Our solutions eliminate friction across the entire revenue cycle – from enhancing the patient financial experience and ensuring charge accuracy and compliance to securing faster, fuller payments with ease.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Meet the board<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Rob Walker<\/h3>

Managing Director<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Rob is an accomplished leader whose career has been defined by a deep-rooted expertise in the UK private healthcare sector. A champion of innovation, he leads the execution of business strategy with a forward-thinking approach leveraging new technologies to deliver exceptional outcomes and holds the organisation to the highest standards of performance.<\/p>

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Richard Shawyer<\/h3>

Chairman<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Richard is the driving force behind Patient Billing. He has worked within the medical billing industry for over 10-years and founded Patient Billing in 2018. During his career he has gained extensive knowledge of private healthcare and the major stakeholders \u2013 patients, insurance companies, embassies, hospital groups and clinicians. Richard ensures the company operates according to his strongest principle of putting each patient at the centre of everything, treating them with care and respect to make their journey easier. Richard is also a trustee of two patient-focused charities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Meet the senior leadership team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Rebecca Hindhaugh<\/h3>

Head of Business Development and Partnerships<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Rebecca is responsible for driving business growth and building lasting relationships for Patient Billing. With over 9 years\u2019 experience in customer service and key account management within the private healthcare industry, she has developed a comprehensive understanding of billing, coding standards and the operational demands of supporting healthcare providers.\u00a0That journey has given her a well-rounded, practical perspective on how billing processes impact both practices and patients, and her focus is to help private healthcare practices find the right billing solution for their needs.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Mayur Aggarwal<\/h3>

Head of Corporate Operations<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Mayur started his career in healthcare revenue cycle management at a medical billing company in India, before moving to Ernst & Young as an auditor, where he developed expertise in financial controls and compliance. In 2019, he relocated to London and joined the Patient Billing team. He is committed to blending operational insight and financial precision with a patient-first approach ensuring finances support, rather than disrupt, the care experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Nikki Carrington<\/h3>

Head of Service Delivery<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Nikki has worked with Patient Billing for eight years and is passionate about leading teams to deliver thoughtful, knowledgeable support to both patients and clients. Her focus is on improving the patient experience, supporting operational excellence and building strong client relationships. With over 13 years\u2019 experience in the medical billing industry, her career has spanned a variety of roles across the revenue cycle process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Sean Duke<\/h3>

Head of Facility Operations<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Sean oversees and coordinates revenue cycle activities for Facility Operations, ensuring financial processes are accurate and efficient. With over 18 years in billing and credit control within private healthcare, he helps organisations maintain strong financial performance while delivering a positive experience for clients, patients and staff.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\tThis section requires JavaScript to load properly. Please enable JavaScript in your browser and reload the page.\t\t\t<\/div>\n\t\t<\/noscript>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

About us Our mission is to employ innovative technology to deliver exceptional\u00a0 medical billing and revenue cycle management for healthcare professionals in the private sector. Our goal is to improve clients\u2019 cash flow, make their lives easier by reducing the time they need to spend on administration whilst keeping the patient at the forefront. 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