Your Complete Medical Billing


Our Guiding Principles

We put the patient at the heart of everything we do to ensure the optimum patient experience by treating patients with care and respect and making their journey easier

We employ unique, innovative, state-of-the-art technology with software
designed by patientzone
specifically for our business,
to issue invoices and process
online payments securely
and efficiently

We deliver an excellent customer experience by
ensuring our experienced
team provide personalised,
appropriate, convenient and
proactive customer service
to each clinician and facility

Senior Management Team​

Richard Shawyer

Managing Director

Richard is the driving force behind Patient Billing. He has worked within the medical billing industry for over 10-years and founded Patient Billing in 2018. During his career he has gained extensive knowledge of private healthcare and the major stakeholders – patients, insurance companies, embassies, hospital groups and clinicians. Richard ensures the company operates according to his strongest principle of putting each patient at the centre of everything, treating them with care and respect to make their journey easier. Richard is also a trustee of two patient-focused charities.

Rob Walker

Business Development Director

Rob is an experienced business manager with an extensive background in the UK private healthcare sector, working with mainstream medical insurers and both private clinicians and hospitals. He has a passion for exploiting new technology in the sector and is responsible for the execution of the sales and marketing strategy for Patient Billing.

Nikki Carrington

Head of Consultant Operations

Nikki oversees the consultant operations side of the business. She has worked in the medical billing industry for 10-years and has a vast amount of knowledge. Nikki is responsible for the day-to-day running of our office. She has a passion for excellent customer service and ensures our team look after our clients to the best possible standard.

Sean Duke

Head of Facility Operations

Sean has over 16-years of revenue cycle management experience within the private healthcare sector, including a number of years in both billing and credit control departments. He is responsible for overseeing the day-to-day management of our facility services.