About us

By providing world class customer service we allow our clients to focus on their patients’ care. We take away the time and worry of collecting payments by employing smarter, smoother revenue cycle management.

Our intelligent technology protects and accelerates revenue growth while reducing leakage. Our solutions eliminate friction across the entire revenue cycle – from enhancing the patient financial experience and ensuring charge accuracy and compliance to securing faster, fuller payments with ease.

Meet the executive leadership team

Richard Shawyer

Managing Director

Richard is the driving force behind Patient Billing. He has worked within the medical billing industry for over 10-years and founded Patient Billing in 2018. During his career he has gained extensive knowledge of private healthcare and the major stakeholders – patients, insurance companies, embassies, hospital groups and clinicians. Richard ensures the company operates according to his strongest principle of putting each patient at the centre of everything, treating them with care and respect to make their journey easier. Richard is also a trustee of two patient-focused charities.

Rob Walker

Director of Commercial Operations

Rob is an accomplished leader whose career has been defined by a deep-rooted expertise in the UK private healthcare sector. A champion of innovation, he leads the execution of business strategy with a forward-thinking approach leveraging new technologies to deliver exceptional outcomes and holds the organisation to the highest standards of performance.


Meet the senior leadership team

Rebecca Hindhaugh

Head of Business Development and Partnerships

Rebecca is responsible for driving business growth and forging strategic partnerships for Patient Billing. She has over 9 years’ experience in customer service and key account management within the private healthcare industry.

Mayur Aggarwal

Head of Corporate Operations

Mayur started his career in healthcare revenue cycle management at a medical billing company in India, before moving to Ernst & Young as an auditor, where he developed expertise in financial controls and compliance. In 2019, he relocated to London and joined the Patient Billing team. He is committed to blending operational insight and financial precision with a patient-first approach ensuring finances support, rather than disrupt, the care experience.

Nikki Carrington

Head of Clinician Operations

Nikki has worked in the medical billing industry for over 10 years and is responsible for the day-to-day running of the UK office. She has a passion for excellent customer service and ensures our team look after our clients to the best possible standard.

Sean Duke

Head of Facility Operations

Sean oversees and coordinates revenue cycle activities for Facility Operations, ensuring financial processes are accurate and efficient. With over 18 years in billing and credit control within private healthcare, he helps organisations maintain strong financial performance while delivering a positive experience for clients, patients and staff.

Fast, Secure, Personal