I have worked with the team at Patient Billing for the last eight years, and chose them after reviewing a number of potential billings partners. Patient Billing work closely and intimately with my practice, to deliver a highly efficient and complete billing and credit control service. The organisation is very process driven, and for this reason, is able to deliver an extremely robust and seamless service. Within my practice, I have seen negligible failure to collect fees (or delayed collection) of well below 0.5%. I certainly have no hesitation in endorsing the superb group of individuals that make up this market leading organisation.
We began working with Patient Billing in January 2024 after realising that a significant amount of time and manpower was being used chasing aged debt and managing daily accounts. Since then, their team has helped us recover a phenomenal number of outstanding payments and has alleviated the daily stress associated with payment management. In addition, they’ve supported us in renegotiating our rates with all the insurance providers. The Patient Billing team is highly effective, responsive, and consistently available. Partnering with them has given us true peace of mind.
Before working with Patient Billing, I was spending too much time correcting billing issues, dealing with errors and following up on delayed payments, which was taking focus away from other areas of the practice. I chose Patient Billing because you offered a clearer, more accurate and more supportive service than other options I explored, and it also came with a recommendation from colleagues. Since working together, I’ve seen fewer errors, faster collections and a much smoother overall billing process. Communication has been excellent, responsive, proactive and always easy to work with, and I feel very confident in the accuracy and compliance of the billing service. The reduction in issues reflects that. Overall, the service has saved me time and improved billing efficiency, and I would recommend Patient Billing to other healthcare providers.
I started my private practice with Patient Billing from day one, and it has taken all the hassle out of the process. A colleague recommended them to me and it has proved to be excellent advice. I receive clear monthly reports and invoices raised on my behalf, which I can send straight to my accountant. Collections are prompt, the paperwork is accurate, and the whole process is seamless. My patients find the billing process smooth and straightforward, which reflects well on my practice and keeps their experience positive from start to finish. The communication from the team is brilliant, responsive, and always helpful. I have complete confidence in the accuracy and compliance of their work, which matters enormously in private healthcare. They are a team I genuinely trust. I would recommend Patient Billing to any healthcare provider without hesitation. They have been a reliable partner since the very beginning of my private practice and they make a genuinely difficult side of the job effortless.
Fast, Secure, Personal
Unit 9 KD Tower
Cotterells
Hemel Hempstead
HP1 1FW
+44 020 7118 6222
info@patientbilling.co.uk
Office hours
Monday to Friday 8:30am to 5:30pm
excluding bank holidays